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- Login your Account using SIGN IN/ SIGN UP in Sulochana Pharmacy Website / Mobile Application.
- Search the required medicine and click “Add to cart”
- Click “checkout” in your cart.
- Upload clear picture of your prescription in “Upload Prescription”.
- Add your Billing and Shipping Address.
- Select mode of Payment “Net banking” or “Cash On Delivery”.
- Click “Place Order”
Yes, besides the medicines prescribed by your doctor, you can buy a range of medical products on Sulochana Medical Services. This includes over-the-counter (OTC) medicines, FMCG products (including wellness products and baby care products), medical devices (such as pulse oximeter, digital thermometer, blood pressure monitor), masks (N95, face shields), and home essentials (disinfectants, sanitizers, etc.).
Any medicine that is marked ‘Rx’ on our platform (website / mobile app), require a prescription without which it will not be dispensed. Please note that you do not need a prescription to buy over-the-counter (OTC) medicines.
As per government regulations, any prescription that contains the details of the doctor, patient, medicine, prescription date, and doctor’s sign/stamp is valid up to 6 months from the date of issue.
After buying your medicines or any healthcare products in general, you will be provided with an invoice only at the time of delivery by the assigned delivery agent. However, you can check your order summary in the website / mobile app by following the given steps.
⦁ Click the account option in the right corner of the page
⦁ Choose “Orders” option
⦁ You will see the list of all the orders placed by you
⦁ Select the order # for which you wish to see the invoice summary
You can cancel your order by following the below-given steps –
⦁ Click the account option in the right corner of the page
⦁ Choose “Orders” option
⦁ You will see the list of all the orders placed by you
⦁ Click cancel request
⦁ A dialogue box will appear on the screen
⦁ Select a reason for your cancellation and click on the ‘Send Cancellation Request’ button
For any update on your order such as delivery date and time, you can get in touch with our customer care number mentioned in the website / mobile app or email us at contact@sulochananpharmacy.com with your order details.
You can pay for your medicine orders by any one of the given ways – Debit/Credit Card, Netbanking, Paytm Wallet, UPI or Cash on Delivery (COD).
To track your order, Click the account option in the right corner of the page , choose “Orders” option and you can see the list of all the orders placed by you. Then select the order and click on ‘Track Order’. The status of your order will be shown to you.
You can upload a prescription in the checkout page by clicking “choose files” option
Your order may be delayed due to a number of reasons such as stock unavailability, shortage of staff, higher demand, etc. If you wish to find out the exact reason for the delay, you can get in touch with our customer care number mentioned in the website / mobile app or email us at contact@sulochananpharmacy.com with your order details.
You can get in touch with our customer care number mentioned in the website / mobile app or email us at contact@sulochananpharmacy.com with the pictures of all the items you received along with the invoice. we will get it checked with our pharmacy team and we will send you those missing medicines from your order.
Don’t worry! Just get in touch with our customer care number mentioned in the website / mobile app or email us at contact@sulochananpharmacy.com with the images of the damaged products and we will ensure that you receive a replacement or a refund for the same
You can get in touch with our customer care number mentioned in the website / mobile app or email us at contact@sulochananpharmacy.com with your order details.
⦁ Take a clear picture of the prescription
⦁ Go to request for medicine and mention the medicine description and upload the prescription
⦁ Your prescription will be verified at the backend and you will receive a call from our pharmacy & do the needful
⦁ If there is any confusion related to your prescription, you will receive a call from our pharmacy team for clarification.
- Please allow Sulochana Pharmacy website or mobile app to access files on your device
- Please make sure Prescription file size should be below 1 mb.